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Knitware Documents
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Download FAQ
Getting Started Guide
Installation Guide
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Knitware Support
This page describes the support available for the installation and use of the three Knitware programs. If you need help to download the program, please see our Download FAQ. There is also a Knitware Troubleshooter which contains solutions to the occasional errors and problems which may occur during either the installation or use of the Knitware programs.
Please consult the Documentation before contacting us for support, as it's likely that your problem or question has already been addressed or answered.
All three Knitware programs will run on Windows 95/98/2000/ME/XP/Vista (32-bit only, NOT 64-bit), and Windows 7 Professional, Enterprise, or Ultimate editions. For more information on Windows 7 and Vista, please see the documentation.Please consult the Documentation before contacting us for support, as it's likely that your problem or question has already been addressed or answered.
Free support for all three of the Knitware programs is offered to licensed / registered users by email only, we regret that we cannot provide technical support by phone. We don't offer support in using your computer; we have to assume that you are at least familiar with basic computer usage such as opening programs and saving files etc.
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For all Knitware support, please email:
knitware.uk.com@gmail.com
Please use this email address ONLY if you are requesting help with either the download, installation or use of the Knitware programs, AND you are a registered Knitware user (i.e. you have been issued a serial number for one or more of the Knitware programs). For general enquiries, please use the email address on our Contact Us page.
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When requesting support, please include the following information:
* Knitware program and version
* Your name, plus the serial number you were issued for the program.
* If this program is installed from a download or from a CD.
* Operating system information (be very specific, such as, Windows XP Professional SP 2, Windows Vista Home 64-bit or 32-bit, Mac running Parallels, etc.)
* Full details of the problem, including all error messages, step-by-step actions leading to the problem, etc. Please give us as much detail as you can, more is better as it helps us to easily identify what is happening. Just saying "it doesn't work" will not be very helpful to us, you need to be specific.
* Whether you have consulted/followed any of the Knitware documentation (Installation Guide, Demo Tutorial, User Manual, etc.) the product Help available when you run the program, our Knitware support page, or any of the help files available in the Knitware Documents section of this website
Providing this information will avoid the need for excessive email interchange and allow us to help you more quickly and efficiently. If you do not include all the relevant information, we will be unable to help you.
